What do I do when the product the customer has purchased is out of stock?
You may cancel the order. We encourage you to proactively proceed with cancellation within 24 hours, via Seller Center from your end. This gives you a SGD 5.00 rebate on the cancellation penalty fee.
Please take note that any “Cancellation Request” to our Partner Support center beyond or more than 24 hours will result to a full SGD 15.00 default fee.
Step 1: Go to the pending order
Step 2: Click on the "cancel" button.
DO TAKE NOTE THAT AFFECTED SKU'S STOCK WILL BE SET TO 0 UPON CANCELLATION.