What do I do when the product the customer has purchased is out of stock?

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You may cancel the order.  We encourage you to proactively proceed with cancellation within 24 hours, via Seller Center from your end. This gives you a SGD 5.00 rebate on the cancellation penalty fee.

Please take note that any “Cancellation Request” to our Partner Support center beyond or more than 24 hours will result to a full SGD 15.00 default fee.

 

 

Step 1:  Go to the pending order

Step 2: Click on the "cancel" button.

Step 3:  

Step 4:

DO TAKE NOTE THAT AFFECTED SKU'S STOCK WILL BE SET TO 0 UPON CANCELLATION.

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