Where can I see reason for cancellation?

Ilyn

To view reason for cancellation:

1.Click "Orders" --> "Manage Orders"



2. Click "Completed" --> "Canceled" or input the order number in the search box



3. In the Item History section, find the Note column which indicates the cancellation reason

 



An order may be canceled due to one of the following reasons:

1. Out of Stock - Unfulfilled order due to item unavailability
2. Sourcing Delay - Unfulfilled order due to delayed shipment
3. Delivery Failed - Customer address unlocated or refused to pay COD
4. Defective / Damage / Wrong size
5. Customer Cancellation - Due to change of mind

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