If I receive an invalid return, what do I do?


Sellers can raise a dispute request immediately within 48hrs if in any case that they do not agree with the QC result upon receiving the return item. In the event that returns are defective, we advise you to fill out the Seller Claims Form. Lazada will investigate your claim, which takes an average of two weeks. If you do not receive any notification after two weeks, claims is deemed in your favor and payment will processed.

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