Fulfillment by Lazada (FBL)

Partner Support

Let Lazada handle your operations while you focus on making more money.  Learn more about this awesome service offering by Lazada!

 

What is Fulfillment by Lazada (FBL)?

How does Fulfillment by Lazada (FBL) work?

Why should you use Fulfillment by Lazada?

What is the cost for using Fulfillment by Lazada (FBL)?

Am I eligible to benefit from FBL services?

What should I do once Lazada confirmed that I am eligible for FBL?

How should I pack my products before delivering them at Lazada warehouse?

What happen once I have sent my products at Lazada warehouse?

What should I do once there is an order under FBL shipment type?

What should I do if there is a cancellation on a FBL order?

What should I do if there is a return on a FBL order?

Where is Lazada Warehouse?

Is Lazada warehouse trustworthy?

How can I stop using FBL services?

How to create Fulfillment Order (FO) and Return Order (RO)?

 

 

What is Fulfillment by Lazada (FBL)

FBL stands for fulfillment by Lazada.  It is Lazada’s in house replenishment service.

Store the products in our warehouse and we will deliver them for you!

Take full advantage of our FBL service. You can focus on marketing and growing your business while Lazada takes care of the fulfillment of your orders from A to Z. You need not worry about operations anymore!

Fulfillment services are strategic for Ecommerce. It provides better customer experience while leveraging ecommerce company
fulfilment network and expertise.

You are still owner of your products, responsible to upload products and content, and manage prices. While we will remind you to replenish the right quantities to our warehouse, process the orders and take care of 3PL delivery/returns.

 

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How does Fulfillment by Lazada (FBL) work?

 

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Why should you use Fulfillment by Lazada?

 

 100% hassle free - Your life just got easier

 

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What is the cost for using Fulfillment by Lazada (FBL)?

Storage fees

First Month of Storage Cost
1st 30 days of inbounding Free
   
 Following Months  Cost
 SKU with 1 or more order over past 30 days  Free
 SKU with no sales over past 30 days  $3/ m3 per day

 

Handling fees

Tier Sum of Dimension Handling Cost / Item ($)
1 0 - 80 cm $0.69
2 81 - 120 cm $1.49
3 121 - 160 cm $1.99
4 > 161 cm $2.99

All fees are before GST

  • 1 m3 = L (m) X B(m) X H (m) of your SKU
  • When your SKUs are inbounded, its volume will be measured by our warehouse inbounding agent and recorded in our warehouse systems
  • Total volume occupied by a particular SKU will be calculated at the end of the month along with the storage charges incurred
  • Selling price is the regular price at which your SKU is selling on the Lazada website
  • All prices are EXCLUSIVE of GST

 

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Am I eligible to benefit from FBL services?

To enjoy our FBL services you need to:


1. Have an active Seller Center account
2. Be live for more than a month
3. Have at least one SKU that sold more than 10 units in the last month

If you fulfill the above requirements and if you have read our FBL fees structure: please send a FBL request through this formstack.

If you do not fulfill the above requirements, we recommend that you get in touch with our fulfillment partners: 

http://www.lazada.com/sellercenter/sg/services-marketplace/end-to-end-ecommerce-solution/

 

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What should I do once Lazada confirmed that I am eligible for FBL?

You need to create a Fulfilment Order (FO) on Seller Center.

  1. Login to your Seller Center Account, click on the “Products” menu and select “Fulfillment by Lazada”.
  2. Select the tab “Send to Warehouse”.
  3. Choose “Create New Request” to create a FBL Fulfillment Order.
  4. You will arrive at a Fulfillment Order Request pop up window .
  5. Select the SKUs that you want to send to Lazada Fulfillment Center and specify the product quantity. Make sure you include all the SKUs you want to send us in one FO (do not create 1 FO per SKU).
  6. Select Delivery Type “Send to Lazada Warehouse”. Select the Arrival Date and Time of the stock to Lazada Fulfillment Center. Arrival date should be min. 3 days later.
  7. Click “Submit” to finish creating the Fulfilment Order Request. Don’t forget to click “Save Draft” regularly during the process.

 

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How should I pack my products before delivering them at Lazada warehouse?

  • Lazada can refuse to inbound products not packed in sealed cartons
  • If the SKUs is a bundle, items must be packed together
  • You need to bring along with the goods the following documents :
  1. Printed copy of the Fulfilment Order (FO)
  2. Delivery Order (DO) (including FO number, seller name, SKU, Quantities, Lazada warehouse address)

 

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What happen once I have sent my products at Lazada warehouse ?

  • Once your products reach Lazada's warehouse, they will be checked by Lazada's quality specialists, labelled and stored.
  • Incoming orders will automatically be fulfilled by Lazada warehouse team.
  • You will still be able to follow the orders made in Seller Center.

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What should I do once there is an order under FBL shipment type?

Nothing, our warehouse takes care of it !

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What should I do if there is a cancellation on a FBL order?

Nothing our warehouse takes care of canceled order.

If the customer cancel the order or if our 3PL tries to deliver the product, but cannot reach the customer (e.g. the address is not valid) or if our 3PL fails several times to deliver the product then :

Your product will be send back to Lazada’s fulfillment center, where it will be stored back and ready to be sold again.

 

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What should I do if there is a return on a FBL order?

Nothing our warehouse takes care of returns order.

If a customer changes his/her mind and returns your good back to our warehouse (in accordance with the returns policy), our team will check the quality of the product and packaging:

1.If the return pass the quality check then it is ready to be sold again, so it will be stored back (unless you wish to receive it back)

2.If the product is damaged, it will be sent back to your WH.

You will receive an email when an item is being returned and in Seller Center, you can see the returned items when :

  • Click on “Orders” then “Manage Orders
  • Under "Completed" > “Returned

You can also click on the specific order and learn more about it

 

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Where is Lazada Warehouse?

37 Greenwich Drive, Level 3, Singapore 533864

 

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Is Lazada warehouse trustworthy?

 

1,800 sqm. of storage capacity in a state-of-the-art fulfillment center in Singapore.

High security areas ensure highest quality and safety standards.

9 warehouse specialists to process your orders.

While your goods are stored in our warehouse, they are covered by our insurance.

 

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How can I stop using FBL services ?

You need to create a Return Order in Seller Center for all the goods that are still in Lazada warehouse and pick them up.

  1. Click on the “Products” menu and select “Fulfillment by Lazada
  2. Select the tab “Return from Warehouse
  3. Choose “Create New Request” to create a FBL Return Order
  4. You will arrive at a Return Order Request pop up window
  5. Select the products that you want to take back from Lazada Fulfillment Center and specify the product quantity
  6. Select Delivery Type as “Pickup by Seller”. Lazada do not provide stock return delivery services at the moment. Select the Pickup Date and Time of the stock from Lazada Fulfillment Center
  7. Click “Submit” to finish creating the Return Order Request. Don’t forget to click “Save Draft” regularly during the process
  8. Once submitted, please give Lazada Fulfillment Center 2-3 days to prepare your products for your pickup. Your Lazada point of contact will inform you on the pick-up date and time.

Note that processing your Return Order Request can be longer than 3 days depending on the quantities that you want to get back.

 

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How to create Fulfillment Order (FO) and Return Order (RO)?

 

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