Your Payments

Partner Support Centre

This article contains the frequently asked questions regarding your Account Statement and Payments.  Click on one of the following questions to get more information:

 

How do I get paid?

When do I get paid?

My Payment Advice

If I don't receive my payment in the expected day, what do I do?

How do I update my payment details?

Where can I find my account statement?

My Account Statement

How do I view my sales report?

Why am I charged default fees?

Discrepancy in payout?

Lazada charge you on customer shipping fee of SGD 2.99?

Where can I see the reimbursement/adjustment?

 

How do I get paid?

You will get paid via bank transfer to the bank details maintained in Seller Center.

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When do I get paid?

  • Please note that we will require 3 working days to process the payment.
  • Seller can expect to receive their payout by the 5th or 6th working day from the statement cut off date.
  • The release date of the payment is dependable on the bank.

 

 

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My Payment Advice

  • Sent to your email address maintained in Seller Center once payout is processed in Citibank

 

  • Example : Period 1 – 14 Feb 16, should receive in 3 working days

 

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If I don't receive my payment in the expected day, what do I do?

It will be within a range instead of an actual day, depends on the bank. (Should be 1 week after the payout period).
Seller can check with Finance and we will inform them if there is any payout for them.

 

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How do I update my payment details?

Your Seller Center will let you update your payment details :

Go to Settings and click on Your Profile.

Under the General tab you will be able to update your payment details under Bank Account.

 

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Where can I find my account statement?

You may find your account statement in Seller Center: 

Please follow

1. Click Finance > Account Statements >

 

2. Transaction Period > Export.

Wait for the report link to be ready. Download the excel report at the bottom page.
The orders are dated as per delivered date. The seller can sort the data column according to the required transaction period.

 

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My Account Statement

 

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How do I view my sales report?

Click “Finance” and choose “Transaction Overview”.

On the "Date Range" tab, please choose the sales report based on the period that you want to view.

 

 

 

 

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Why am I charged default fees?

You will only be chared for "suspected counterfeit" return products.

For further assistance, You may reach out to our Partner Support Center via "Contact Us" or Chat.

Operation Hours: Monday - Friday ( 9.00 AM - 6.00 PM ) excluding Public Holidays.

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Discrepancy in payout?

  • Beneath could be one of the reason :
    Due to Lazada charges being offset with sales. (e.g commissions, payment fee, default fees and shipping fees.)
  • The amount reflected at the bottom is the payout amount less all charges borne by the seller, and includes all refunds made to the seller.
  • Subsidies and claims, will not necessarily be in the same period due to reconciliation. Example: Shipping Fee Subsidies will only be credited to sellers in the following month.
    Seller may export the transaction overview for the breakdown in seller center to drill down in detail by order.

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 Lazada charge you on customer shipping fee of SGD 2.99?

  • This could be because the customer is under Liveup program and customer shipping fee borne by Lazada and by default the manual adjustment will take place one month from the delivered date.

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 Where can I see the reimbursement/adjustment?

  • Under “Transaction Overview” and choose the particular month (One month after the delivered date) and download, filter the order number and you may refer to “Comments” column where there will be an indication “LiveUp”. Please take note that you won’t be able to search the liveup reimbursement via order number on the finance front page in the seller center.

 

 

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