Your Payments

Partner Support

This article contains the frequently asked questions regarding your Account Statement and Payments.  Click on one of the following questions to get more information:

 

How do I get paid?

When do I get paid?

My Payment Advice

If I don't receive my payment in the expected day, what do I do?

How do I update my payment details?

Where can I find my account statement?

My Account Statement

How do I view my sales report?

Why am I charged default fees?

 

 

How do I get paid?

You will get paid via bank transfer to the bank details maintained in Seller Center.

 

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When do I get paid?

  • Please note that we will require 3 working days to process the payment.
  • Seller can expect to receive their payout by the 5th or 6th working day from the statement cut off date.
  • The release date of the payment is dependable on the bank.

 

 

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My Payment Advice

  • Sent to your email address maintained in Seller Center once payout is processed in Citibank

 

  • Example : Period 1 – 14 Feb 16, should receive in 3 working days

 

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If I don't receive my payment in the expected day, what do I do?

It will be within a range instead of an actual day, depends on the bank. (Should be 1 week after the payout period).
Seller can check with Finance and we will inform them if there is any payout for them.

 

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How do I update my payment details?

Your Seller Center will let you update your payment details :

Go to Settings and click on Your Profile.

Under the General tab you will be able to update your payment details under Bank Account.

 

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Where can I find my account statement?

You may find your account statement in Seller Center: 

Please follow

1. Click Finance > Account Statements >

 

2. Transaction Period > Export.

Wait for the report link to be ready. Download the excel report at the bottom page.
The orders are dated as per delivered date. The seller can sort the data column according to the required transaction period.

 

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My Account Statement

 

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How do I view my sales report?

Click “Finance” and choose “Transaction Overview”.

On the "Date Range" tab, please choose the sales report based on the period that you want to view.

 

 

 

 

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Why am I charged default fees?

Default fees are imposed when you do not fulfill an orders within 24 hours or during valid product returns. This is to ensure satisfactory customer experience.You will receive an email notification with details of your penalty when applicable.

 

For further assistance, You may reach out to our Partner Support Center via "Contact Us" or Chat.

Operation Hours : Monday - Friday ( 9.00 AM - 6.00 PM ) excluding Public Holidays.

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