Your Payments

Partner Support Centre

This article contains the frequently asked questions regarding your Account Statement and Payments.  Click on one of the following questions to get more information:

 

How do I get paid?

When do I get paid?

My Payment Advice

If I don't receive my payment in the expected day, what do I do?

How do I update my payment details?

Where can I find my account statement?

My Account Statement

How do I view my sales report?

Why am I charged default fees?

Discrepancy in payout?

Lazada charge you on customer shipping fee of SGD 2.99?

Where can I see the reimbursement/adjustment?

Shipping Fee Revision

 

How do I get paid?

You will get paid via bank transfer to the bank details maintained in Seller Center.

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When do I get paid?

  • Please note that we will require 3 working days to process the payment.
  • Seller can expect to receive their payout by the 5th or 6th working day from the statement cut off date.
  • The release date of the payment is dependable on the bank.

 

 

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My Payment Advice

  • Sent to your email address maintained in Seller Center once payout is processed in Citibank

 

  • Example : Period 1 – 14 Feb 16, should receive in 3 working days

 

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If I don't receive my payment in the expected day, what do I do?

It will be within a range instead of an actual day, depends on the bank. (Should be 1 week after the payout period).
Seller can check with Finance and we will inform them if there is any payout for them.

 

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How do I update my payment details?

Your Seller Center will let you update your payment details :

Go to Settings and click on Your Profile.

Under the General tab you will be able to update your payment details under Bank Account.

 

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Where can I find my account statement?

You may find your account statement in Seller Center: 

Please follow

1. Click Finance > Account Statements >

 

2. Transaction Period > Export.

Wait for the report link to be ready. Download the excel report at the bottom page.
The orders are dated as per delivered date. The seller can sort the data column according to the required transaction period.

 

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My Account Statement

 

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How do I view my sales report?

Click “Finance” and choose “Transaction Overview”.

On the "Date Range" tab, please choose the sales report based on the period that you want to view.

 

 

 

 

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Why am I charged default fees?

You will only be chared for "suspected counterfeit" return products.

For further assistance, You may reach out to our Partner Support Center via "Contact Us" or Chat.

Operation Hours: Monday - Friday ( 9.00 AM - 6.00 PM ) excluding Public Holidays.

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Discrepancy in payout?

  • Beneath could be one of the reason :
    Due to Lazada charges being offset with sales. (e.g commissions, payment fee, default fees and shipping fees.)
  • The amount reflected at the bottom is the payout amount less all charges borne by the seller, and includes all refunds made to the seller.
  • Subsidies and claims, will not necessarily be in the same period due to reconciliation. Example: Shipping Fee Subsidies will only be credited to sellers in the following month.
    Seller may export the transaction overview for the breakdown in seller center to drill down in detail by order.

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 Lazada charge you on customer shipping fee of SGD 2.99?

  • This could be because the customer is under Liveup program and customer shipping fee borne by Lazada and by default the manual adjustment will take place one month from the delivered date.

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 Where can I see the reimbursement/adjustment?

  • Under “Transaction Overview” and choose the particular month (One month after the delivered date) and download, filter the order number and you may refer to “Comments” column where there will be an indication “LiveUp”. Please take note that you won’t be able to search the liveup reimbursement via order number on the finance front page in the seller center.

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Shipping Fee Revision

 

Due to the increased demand from customers for collection, we are pleased to introduce ''Collection Point" as a new check-out option. We believe it will increase conversion rate for customers who would like to collect parcels at their preferred location and time.

With this added shipping option, we have set forth new shipping rate card shown in the table below:


From8th May 2018 new “Charge to Customer” (1) is effective (see image below)
From 15th May 2018 new “Seller Net Cost” (2) is effective (see image below)

From 8th to 14th May, merchants will receive additional $1.49 from customers on every order placed with Home Delivery (3PL) option without paying more for shipping net cost.This means that seller net cost will be reduced for you during the transition period .

We suggest that you make price changes to products belonging to Tier 2 and above. Tier 1 item prices should remain unchanged to stay competitive.

 

 

Please take note that shipping fee/return shipping fee will be based on the package weight according to the seller center, it advisable sellers to always cross-check and update the package details accordingly.

 

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