Managing Your Account & Settings / Stock & Price

Partner Support

This article contains the frequently asked questions regarding Managing your Account & Settings.  Click on one of the following questions to get more information:

 

How do I set up a Seller Center account?

What do I do if I forgot my Seller Center password?

How come I am not receiving notifications from Seller Center?

How do I add users in Seller Center?

How do I change settings of existing Seller Center users?

What should I do when I am going on a vacation or long leave?

What is Holiday Mode feature?

How to activate the Holiday Mode feature?

When does the Holiday Mode start?

Can the start date be a date in the past for Holiday mode?

Will I be able to login and access Seller Center after I activate holiday mode?

What happens on the end date set in the Holiday mode?

Can I deactivate the Holiday mode?

How do I update my product stock level?

How do I update my product prices?

What is the difference between "Price" and "Sale Price"?

How long does it take for a price update to be reflected on Lazada's website?

What happens when one of my products is out of stock?

Why does Lazada update your SKUs’ stocks to 0 if your stocks are not updated more than 60 days?

 

 

How do I set up a Seller Center account?

Once your application has been approved, we will email you your Seller Center login information.

 

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What do I do if I forgot my Seller Center password?

In case you forget your Seller Center password, follow the steps below:

  1. Click "Forgot Password" in Seller Center login page.

          

    2. Input email address then click “Submit”.

          

    3. Look for the “Reset Password” email in your email inbox.  If you are unable to locate the email, check your spam or promotions folders.

    4. Click on the link provided in the email.

        

  1. Input new password then clicks “Save”.

        

 

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How come I am not receiving notifications from Seller Center?

Seller Center notifications are triggered for account rights with "Seller Full Access".  

If you are still facing issues not receiving notifications after checking your account rights (Settings > Manage Users) and your spam inbox.

You may reach out to our Partner Support Center via "Contact Us" or Chat.

Operation Hours : Monday - Friday ( 9.00 AM - 6.00 PM ) excluding Public Holidays.

 

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How do I add users in Seller Center?

Go to Settings > Manage users > Click on Add Users button > input required fields (eg. email of user & name)

Adding of user would only take 5-10mins.  Once you requested it then you will be receiving an invitation via email that you request to added in Seller Center.

Different user access include the following:


Seller Full Access - Full access to Seller Center 
Seller Catalog Access - Access the Products tab 
Seller Order Access - Access the Orders tab 
Seller API Access - Only Homepage access 
Seller Stock Update

 

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How do I change settings of existing Seller Center users?

Follow this path in your Seller Center:

Go to Settings > Manage users > Click on "Edit" Button and change their Role to your preference.

 

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What should I do when I am going on a vacation or long leave?

Kindly deactivate your products at least 3 days ahead, excluding weekend before you go on vacation.  This is to avoid any default fee charges for late fulfillment.  Turn on your products once you are ready to sell.

For Mass Turn Off

To do so, you'll have to create a .csv file with the following columns - SellerSku, SellerName, and Status. At the Status column, add the word inactive (all spelled in small letters).  Once done, go to Import Products in Seller Center and select Update Products before adding the .csv file.

 

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What is Holiday Mode feature?

The holiday mode feature enables sellers to put your shop offline, with a click of a button. This will stop orders from flowing in but still allows sellers to login and access Seller Center.  The feature can be enabled during holidays, stock taking period etc.

 

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How to activate the Holiday Mode feature?

Step 1

 

Step 2

 

Step 3

 

Step 4 - Click "Submit"

 

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When does the Holiday Mode start?

The holiday mode feature enables sellers to put your shop offline, with a click of a button. This will stop orders from flowing in but still allows sellers to login and access Seller Center.  The feature can be enabled during holidays, stock taking period etc.

 

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Can the start date be a date in the past for Holiday mode?

No, the start date cannot be a date in the past.

 

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Will I be able to login and access Seller Center after I activate holiday mode?

Yes, you will still be able to login and access your Seller Center when you have activated holiday mode

 

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What happens on the end date set in the Holiday mode?

On the end date set, your shop will automatically be activated to go online at 23:59 hours.

 

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Can I deactivate the Holiday mode?

Yes, you can deactivate the holiday mode by going to “Profile” in Seller Center and selecting “Off” in Holiday mode field.

 

 

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How do I update my product stock level?

You can add update your product stock level in Seller Center either one-by-one or using bulk update.

 

One-by-One

1. Click "Products" --> "Manage Products".

2. Scroll through the list of products or use the search box to locate the product you wish to update stock level

3. Turn off SKU / item

4. Click on the pencil icon in the "Available" column

5. Update the available stock and click “Save

 

 

Bulk Update

1. Click "Products" --> "Manage Products" --> "Import Products".

 

 

2. In the "Download Templates" section, click on "Stock" to download the Excel file.

 

 3. Follow the screenshots below.

        

        

        

       

       

       

 4. Edit the columns you wish to update the stock level for and save the file.

       

 5. Upload the file in "Import Product" section.

 

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How do I update my product prices?

You can add update your product prices in Seller Center either one-by-one or using bulk update.

 

One-by-One

  1. Click “Products” --> “Manage Products

  1. Scroll through the list of products or use the search box to locate the product you wish to update stock level.
  2. Turn off the SKU / Item.
  3. Click on the pencil icon in the "Retail Price" column.
  4. Update the "Price" and click “Save”.

 

 

Bulk Update

  1. Click “Products” --> "Manage Products"  --> “Import Products"

    2. In the “Download Templates” section, click on “Price” to download the Excel file.

    3. Upload the file in the “Import Product” section.

 

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What is the difference between "Price" and "Sale Price"?

Price is the usual price (inclusive of GST) while the Sale Price is the price during the current sale (inclusive of GST). Shipping costs should not be included in either value. There is also a difference in how SKU with "Sale Price" are shown. Please reach out to your Key Account Manager or Partner Support for more information.

 

 

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How long does it take for a price update to be reflected on Lazada's website?

Once you have updated the price, it will fall into the Lazada Quality Control queue. If all the information and images meet Lazada’s requirements, it will be listed on lazada.sg within 2-3 days.

 

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What happens when one of my products is out of stock?

Seller Center automatically deactivates a product when it is out of stock. As a seller, you need to regularly update your product stock level to prevent customer orders when a product is out of stock. Plan ahead to restock your products when stock level is running low to minimize potential lost sales.

 

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Why does Lazada update your SKUs’ stocks to 0 if your stocks are not updated more than 60 days?

  • We found that SKUs with stocks that are not updated for a long period tend to be cancelled due to Out Of Stock (OOS) resulting in a poor customer experience
  • We set the threshold at 60 days as data indicates a very high cancellation rate when stocks are not updated after 60 days

How is this exercise beneficial for you?

  • The objective of this exercise is to support you to keep stock data in seller center up to date
  • Some of you may forget to update stocks regularly, especially those SKUs with little or no sales on our platform
  • This exercise helps you as it actively prevents unnecessary cancellation penalties when orders come in and stock info is out of date
  • Lower cancellation will also improve your seller rating, leading to higher conversion rate of customers

What should you do to ensure that stocks won’t be put to 0?

 

You may reach out to our Partner Support Center via "Contact Us" or Chat.

Operation Hours : Monday - Friday ( 9.00 AM - 6.00 PM ) excluding Public Holidays.

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